Continuous Improvement

Google Has an Official Process in Place for Learning From Failure – By Justin Bariso,  @JustinJBariso

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Recently, Google described its internal process for documenting and learning from mistakes, The process is ever so aptly named: the postmortem.

Identify the most important problems. Ask yourself, what do I define as a major problem? You may not always know until you see it, and that’s OK. Use those problems to help you identify future failures that are similar.

Create a record. “Our next step is to work together to create a written record for what happened, why, its impact, how the issue was mitigated or resolved, and what we’ll do to prevent the incident from recurring,” writes the Google team.

Promote growth. Not blame. The key is to encourage your people not to play “the blame game.” Rather, you want them to focus on improvement and learning.


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